:root{--bg-primary:#111318;--bg-secondary:#191c24;--bg-elevated:#1f232e;--text-primary:#f8fafc;--text-secondary:#94a3b8;--border:#2b303b;--sev-friendly:#1daf52;--sev-moderate:#f59f0a;--sev-critical:#e11444;--sev-handoff:#7c3bed;--radius:12px;--shadow:0 8px 30px rgba(5,7,10,.5);--font-head:"Outfit",system-ui,sans-serif;--font-body:"Inter",system-ui,sans-serif}*{box-sizing:border-box;margin:0;padding:0}body,html{background:var(--bg-primary);color:var(--text-primary);font-family:var(--font-body);-webkit-font-smoothing:antialiased;line-height:1.5}h1,h2,h3{font-family:var(--font-head);font-weight:600;letter-spacing:-.01em}a{color:inherit;text-decoration:none}.shell{max-width:1240px;margin:0 auto;padding:32px 24px 64px}.topbar{display:flex;align-items:baseline;justify-content:space-between;gap:16px;margin-bottom:28px;flex-wrap:wrap}.topbar h1{font-size:26px}.topbar .sub{color:var(--text-secondary);font-size:14px}.grid{display:grid;grid-gap:20px;gap:20px}.grid.kpis{grid-template-columns:repeat(auto-fit,minmax(220px,1fr))}.grid.two{grid-template-columns:1.1fr .9fr}@media (max-width:900px){.grid.two{grid-template-columns:1fr}}.card{background:var(--bg-secondary);border:1px solid var(--border);border-radius:var(--radius);padding:20px;box-shadow:var(--shadow)}.card h2{font-size:15px;text-transform:uppercase;letter-spacing:.06em;color:var(--text-secondary);margin-bottom:16px}.kpi .value{font-family:var(--font-head);font-size:32px;font-weight:700}.kpi .label{color:var(--text-secondary);font-size:13px;margin-top:4px}.stage-bars{display:flex;flex-direction:column;gap:10px}.stage-row{display:grid;grid-template-columns:44px 1fr 40px;align-items:center;grid-gap:12px;gap:12px;font-size:14px}.bar{height:10px;background:var(--bg-elevated);overflow:hidden}.bar,.bar>span{border-radius:999px}.bar>span{display:block;height:100%}.pill{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:600}.pill.ok{background:rgba(29,175,82,.15);color:var(--sev-friendly)}.pill.bad{background:rgba(225,20,68,.15);color:var(--sev-critical)}.dot{width:8px;height:8px;border-radius:50%;background:currentColor}.health-row{display:flex;justify-content:space-between;padding:10px 0;border-bottom:1px solid var(--border);font-size:14px}.health-row:last-child{border-bottom:none}.health-row .k{color:var(--text-secondary)}.queue-item{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:12px;border:1px solid var(--border);border-left:3px solid var(--sev-handoff);border-radius:8px;margin-bottom:10px}.queue-item .name{font-weight:600}.queue-item .meta{color:var(--text-secondary);font-size:13px}.queue-item .wait{font-family:var(--font-head);font-weight:700;color:var(--sev-handoff);white-space:nowrap}.search{width:100%;background:var(--bg-primary);border:1px solid var(--border);border-radius:8px;padding:10px 14px;color:var(--text-primary);font-family:var(--font-body);font-size:14px;margin-bottom:16px}.search:focus{outline:none;border-color:var(--sev-friendly)}.msg{padding:10px 0;border-bottom:1px solid var(--border);font-size:14px}.msg:last-child{border-bottom:none}.msg .head{display:flex;gap:8px;align-items:baseline;color:var(--text-secondary);font-size:12px;margin-bottom:2px}.msg .sender{font-weight:600;color:var(--text-primary)}.msg .sender.BOT{color:var(--sev-friendly)}.msg .sender.HUMAN{color:var(--sev-handoff)}.empty{font-size:14px;padding:16px 0;text-align:center}.empty,.muted{color:var(--text-secondary)}.muted{font-size:13px}